Each Moka user goes through identity verification to comply with Canadian regulations as well as anti-money laundering rules. If you’d like to modify personal information associated with your Moka account, simply send us an email, or contact us through the in-app chat and someone from our Customer Success Team will be happy to help. We can change your:
✔️Email
✔️Phone number
✔️First or last name
✔️Date of birth
✔️Address
✔️Employment
In addition to adhering to Canadian regulations and anti-money laundering rules, we also require identity verification to ensure that your account information stays secure and to prevent unauthorized changes. We partner with trusted platforms like OnFido for this process.
Before we can process your request, you'll need to complete an identity verification process using a trusted platform like OnFido. Once verified, provide the updated details in your message to ensure swift handling of your request. The only thing we ask that you don't send us through the chat is your:
⛔ Social insurance number (SIN)
Just let us know you want to change this and our team will arrange a phone call with you to collect this information in a secure way.
After updating your details, safeguard your login credentials and monitor your account activity regularly to ensure there is no unauthorized access. If you've updated your email address or other login details, make sure to use the new credentials for subsequent logins.