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Why hasn’t the transfer been taken from my bank account yet?

Your transfer may show as in process while funds are being withdrawn from your bank account.

Transfers are initiated on Monday morning, but it can take a few business days for funds to be withdrawn from your bank account and reflected in your investment account. Timing varies by financial institution.
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What to expect

  • Transfers are initiated on Monday

  • Your investment account is typically updated by Monday or Tuesday

  • Your bank account is usually debited between Monday and Thursday

Until the transfer is completed, no action is needed on your part.
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This applies only when your transfer shows as in process. If your transfer shows as failed or skipped, it is not a normal processing delay. The same applies if your bank account has not been debited by Thursday of the week the transfer was initiated: this is not a normal delay, and the transfer may have failed or been skipped. Check the Activity section of the app to see the transfer's status.

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